Have a Question?

Check the list below to see if we have your answer.


Shipping & Delivery
Returns, Damage, HELP!!!
I placed an order, but didn’t get a confirmation.
What is your return policy?
What type of payments do you accept?
Once I place an order, can I cancel or change it?
Custom colors and sizes?
Do you ship internationally?

Need to expedite or check the lead time for a large order? Please email sales@timelinewood.com and we can help you out.

Sorry that you have a problem with your order. Please send a brief description of the issue to matt@timelinewood.com and, if possible, include a photo of the issue. We'll get back to you right away and get you a replacement ASAP!

I know, it seems like the world is going to end since you didn’t get that sweet feeling of success for purchasing such a fine product but, please, Don’t Panic! We got your order. Phew...  alright, let’s work this out.  Please check your Spam folder and if it’s not there, email orders@timelinewood.com and we can re-send the confirmation email.

Now why would you want to do that?! We offer free returns for all orders placed within the contiguous US.

Only returns made within 30 days of delivery and in the original packaging will be accepted without a restocking fee. If it has been longer than 30 days, please email orders@timelinewood.com.

We DO NOT accept returns from Hawaii or Canada or International returns.

We accept all credit cards, paypal, Amazon Pay, even checks if you just like being old school and mail it to us. We'll even take wooden nickels!

Unless your order has already shipped, we can cancel any order. Nobody likes a quitter but we understand things change. If you need to cancel your order, please email orders@timelinewood.com with your order number or the change you'd like.

Oh I see... we got a trouble maker on our hands. But yes, we do it all the time. We do have minimum quantities for custom orders and the lead time tends to be longer but let’s figure it out. Please email sales@timelinewood.com and we'll help you out!

Yes, we can ship internationally. Please email orders@timelinewood.com with your shipping address and what you'd like to order and we'll get you a shipping price. Don’t be shy, sometimes it’s not as expensive as you think so let's look into it.