Need to expedite, check the lead time for a large order or just find out how it will be delivered? Please email sales@timelinewood.com and we can help you out.

Once an order is placed we begin cutting it to your custom length and packaging immediately so you can get your order as quickly as possible. Orders cannot be cancelled and are non-returnable and non-refundable unless the product is damaged and can't be replaced. If damage occurs during shipping, you must photograph, notate the BOL and notify us immediately for replacement.

Sorry that you have a problem with your order. Please send a brief description of the issue to matt@timelinewood.com and, if possible, include a photo of the issue. We'll get back to you right away and get you a replacement ASAP!

I know, it seems like the world is going to end since you didn’t get that sweet feeling of success for purchasing such a fine product but, please, Don’t Panic! We got your order. Phew...  alright, let’s work this out.  Please check your Spam folder and if it’s not there, email orders@timelinewood.com and we can re-send the confirmation email.

We accept all credit cards, PayPal, Amazon Pay, even checks if you just like being old school and mail it to us. We'll even take wooden nickels!

Oh I see... we got a trouble maker on our hands! But yes, we do it all the time. Please email sales@timelinewood.com and we'll help you out!

*Custom orders cannot be cancelled and are non-returnable and non-refundable unless the product is damaged and can't be replaced. If damage occurs during shipping, you must photograph, notate the BOL and notify us immediately for replacement.

Yes, we can ship internationally. Please email orders@timelinewood.com with your shipping address and what you'd like to order and we'll get you a shipping price. Don’t be shy, sometimes it’s not as expensive as you think so let's look into it.